OSHA and ANSI does not approve products. Instead, OSHA and ANSI provides standards that products must abide by. Our SeamSAFE products meet or exceed OSHA and ANSI standards.
Most orders are processed and shipped the same day, if the order is received by 2 pm EST. If you need to request expedited shipping, please call the office at 1-855-263-1521 and follow prompts to be routed to the correct department.Any payment for expedited shipping will be required prior to any product being shipped. We do our best to quote expedited shipping accurately. If you have a shipping account, we are happy to utilize that to ship your order. Once your order has shipped you will receive an email confirmation with your order tracking information to the email we have on file from your original purchase.
What is your return policy? I think I may have purchased the wrong product…?
SeamSAFE products may be returned for refund consideration within 30 days of the original purchase date. All returned units must be in “new / unused” condition. All returns are potentially subject to a 15% restocking fee, in addition to any additional transaction fees required to return funds on the credit card. Customer is responsible for all returned product shipping expenses. To return your product, contact SeamSAFE at 1-855-263-1521 and request an RA number. Place your RA number on your returned product packaging and correspondence. Once returned products are received and have been inspected, and determination is made, you will be notified of your refund amount and any fee associated, via the email on file from your original purchase, unless otherwise noted. Please retain all communications for your records.
SeamSAFE products may be exchanged for “store credit” consideration within 10 days of the original purchase date. If you have purchased the incorrect product and have found a product of ours that would better meet your needs, we offer a 1-time exchange. Exchanged products must also meet the return policy criteria of being in “new / unused” condition and will be inspected upon return. If you would like to exchange product please contact SeamSAFE at 1-855-263-1521 for an EX number. Place your EX number on your returned product packaging and correspondence. Customer is responsible for all returned product shipping expenses. Once exchange product is received and has been inspected, you will be notified of your exchange credit via the email on file from your original purchase. If credit is not claimed by customer within 10 days of notification of credit, all claim to credit for product is void. Please retain all communications for your records.
We welcome your questions. Please contact 1-855-263-1521 and follow prompts to be routed to the correct department. Or email us directly at firstname.lastname@example.org. If you have photos of the project in question, please include those in your correspondence. If not, don’t worry, we will do our very best to advise you. Please include as much detail about the project and issue as is possible.
The most common reason orders are not processed through our web site is because the billing address entered does not match the address your credit card company has on file. For protection from fraud, credit card companies insist that the entered billing address must match their records exactly. Please contact your credit card company or check a recent statement to determine if your billing address is an exact match. If it is, and your order is still not processing, contact our Sales Manager Kristi McClure at email@example.com call the office at 1-855-263-1521 and follow prompts to be routed to the correct department.
FREE SAME-DAY SHIPPING.
ORDER BY 2PM EASTERN TIME