Warranty and Return Policy
SeamSAFE products may be returned for refund consideration within 30 days of the original purchase date.All returned units must be in “new / unused” condition. All returns are potentially subject to a 15% restocking fee, in addition to any additional transaction fees required to return funds on the credit card. Customer is responsible for all returned product shipping expenses. To return your product, contact SeamSAFE at 1-855-263-1521 and request an RA number. Place your RA number on your returned product packaging and correspondence. Once returned products are received and have been inspected, and determination is made, you will be notified of your refund amount and any fee associated, via the email on file from your original purchase, unless otherwise noted. Please retain all communications for your records.
All material and products supplied are warranted to be free from defects in materials, workmanship, and assembly (insofar as the products were preassembled, and to exclude the on-site assembly done by others) for the life of the product from the date of purchase, and are warranted to be compliant with generally accepted safety and health practices and OSHA regulations and interpretations in force as of the day of supply – when properly used by fully trained craftsmen under the supervision of a qualified person and a competent person who is their supervisor. User is advised that notices on the unit or instructions about dates or lengths of service, or for taking unit out of service are guidelines, are not any guarantee of any life expectancy or expiration date. The wearing out of a safety product is expected and is in relation to the kind of use and care it receives during its useful life.
NOTE: Warranty does not cover wear and tear from heavy or normal use, abuse, accidents, chemical exposure, sunlight, welding or other UV damage, environment, or any other job condition or user imposed treatment. Buyer’s/Users’ sole remedy for the Warranty is for the user/buyer to return the goods for the price paid, or for replacement with like material and products, in new condition. Do not return any goods without authorization. To receive authorization, call 855-263-1521.
NOTE: This is a limited warranty, insofar as the conditions of use, the purposes for use, the environmental conditions, the handling, installation, and assembly of a system by others, the use of non-supplied materials as part of the installation, the use of non-supplied components as part of a complete fall arrest system for the individual users, the qualifications and actions of supervision and competent qualified persons at a particular jobsite, and the personnel training for the various employees of various employers that may have access to the product, among other variables, are all completely out of the hands of the manufacturer and supplier, therefore there cannot be and there is not any further guarantee or warranty for the fitness for duty, fitness for purpose, fitness for any intended use, adequacy of instructions or warnings, merchantability, or any other warranty or guarantee of any kind or nature whatsoever. This warranty gives you specific legal rights. You may have additional legal rights in your state.
SeamSAFE products may be exchanged for “store credit” consideration within 10 days of the original purchase date. If you have purchased the incorrect product and have found a product of ours that would better meet your needs, we offer a 1-time exchange. Exchanged products must also meet the return policy criteria of being in “new / unused” condition and will be inspected upon return. If you would like to exchange product please contact SeamSAFE at 1-855-263-1521 for an EX number. Place your EX number on your returned product packaging and correspondence. Customer is responsible for all returned product shipping expenses. Once exchange product is received and has been inspected, you will be notified of your exchange credit via the email on file from your original purchase. If credit is not claimed by customer within 10 days of notification of credit, all claim to credit for product is void. Please retain all communications for your records.