Warranty and Return Policy
SeamSAFE products may be returned for a refund or exchange within 60 days of the original shipping postmark date on the original packaging. All retuned units must be in "unused" condition. Refunds will only be reapplied to the original credit card used for the original purchase. There will be a 20% restocking fee applied to returns, in addition to any transaction fees required to return funds on the credit card. The customer is responsible for all return shipping expenses.
All material and products supplied are warranted to be free from defects in materials, workmanship, and assembly (insofar as the products were preassembled, and to exclude the on-site assembly done by others) for the life of the product from the date of purchase, and are warranted to be compliant with generally accepted safety and health practices and OSHA regulations and interpretations in force as of the day of supply – when properly used by fully trained craftsmen under the supervision of a qualified person and a competent person who is their supervisor. User is advised that notices on the unit or instructions about dates or lengths of service, or for taking unit out of service are guidelines, are not any guarantee of any life expectancy or expiration date. The wearing out of a safety product is expected and is in relation to the kind of use and care it receives during its useful life.
NOTE: Warranty does not cover wear and tear from heavy or normal use, abuse, accidents, chemical exposure, sunlight, welding or other UV damage, environment, or any other job condition or user imposed treatment. Buyer’s/Users’ sole remedy for the Warranty is for the user/buyer to return the goods for the price paid, or for replacement with like material and products, in new condition. Do not return any goods without authorization. To receive authorization, call 855-263-1521.
NOTE: This is a limited warranty, insofar as the conditions of use, the purposes for use, the environmental conditions, the handling, installation, and assembly of a system by others, the use of non-supplied materials as part of the installation, the use of non-supplied components as part of a complete fall arrest system for the individual users, the qualifications and actions of supervision and competent qualified persons at a particular jobsite, and the personnel training for the various employees of various employers that may have access to the product, among other variables, are all completely out of the hands of the manufacturer and supplier, therefore there cannot be and there is not any further guarantee or warranty for the fitness for duty, fitness for purpose, fitness for any intended use, adequacy of instructions or warnings, merchantability, or any other warranty or guarantee of any kind or nature whatsoever. This warranty gives you specific legal rights. You may have additional legal rights in your state.